Privacy policy

Jade Power (“we”, “our”, “us”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following information when you use our website or place an order:

  • Contact information: Name, email address, phone number, billing and shipping address

  • Order & payment details: Products purchased, payment method, transaction details (payments are processed securely by third-party gateways; we do not store card details)

  • Account information: Login details, preferences, and settings (if you create an account)

  • Communication data: Messages, emails, or support requests sent to us

  • Device & usage data: IP address, browser type, device information, pages visited, and interactions on our website

2. How We Collect Information

We collect personal information:

  • Directly from you when you place an order, contact us, or create an account

  • Automatically through cookies and similar technologies when you browse our website

  • From service providers such as Shopify, payment gateways, and shipping partners

3. How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and exchanges

  • Communicate order updates and provide customer support

  • Improve our website, products, and services

  • Send important service messages and (if opted-in) promotional communication

  • Prevent fraud, misuse, or unauthorized access

  • Comply with legal and regulatory requirements

4. Sharing of Personal Information

We may share your information only when necessary, including with:

  • Shopify, which powers our online store

  • Payment gateways for secure transactions

  • Shipping and logistics partners to deliver your orders

  • Service providers for website analytics, customer support, and security

  • Legal authorities if required by law

We do not sell your personal information.

5. Shopify & Third-Party Services

Our store is hosted on Shopify, which may collect and process personal information to provide and improve its services.
Your information may be transferred outside your country as part of Shopify’s global infrastructure.

 

6. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Remember preferences

  • Analyze traffic and performance

You can manage cookies through your browser settings.

7. Data Security & Retention

We take reasonable measures to protect your personal information.
However, no online system is 100% secure.

We retain your information only as long as necessary to:

  • Fulfill orders and services

  • Meet legal and accounting requirements

  • Resolve disputes

8. Children’s Privacy

Our website is not intended for children.
We do not knowingly collect personal data from individuals under the legal age.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for marketing communication

You can exercise these rights by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

12. Contact Us

For charger selection and technical guidance, our team is available from:
11:00 AM to 7:00 PM, Monday to Saturday. 
Please call us during these hours for the best support.

Email: infotechsaam@gmail.com
Business Name: Saam Infotech
Mobile Number : 9167964047